Skills | Impact | Growth

Applied Impact 

The Situation: Identified critical operational oversights in store leadership that compromised provincial food safety regulations and employee statutory rights regarding medical leave and doctor’s note protocols.

The Action: Leveraged a thorough understanding of workplace standards and organizational policy to draft a clear, objective, and well-documented report to Human Resources. Maintained strict confidentiality, professionalism, and factual accuracy throughout the process.

The Impact: Reinforced organizational compliance, protected employee well-being and statutory leave rights, and demonstrated a commitment to maintaining an ethical, healthy work environment.

The Situation: Managed fast-paced, high-stress shifts while supporting diverse team members facing operational bottlenecks and customer friction.

The Action: Applied psychological de-escalation techniques, active listening, and transparent communication to maintain team morale and resolve interpersonal tensions on the floor.

The Impact: Sustained high team performance, improved shift communication, and fostered a supportive, psychological-safety-focused team culture.

Professional Growth

• Academic Foundation: BA in Psychology with a Minor in Business Administration (University of the Fraser Valley).
• CPHR Pathway: Pursuing Chartered Professionals in Human Resources
  designation following graduation.
• Continuous Learning: Ongoing focus on Employment Standards, Employment Law, and Diversity, Equity, & Inclusion (EDI) strategies.

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